Delivery and returns

1. Delivery costs and times

We deliver by courier anywhere in Georgia.

• Tbilisi: 6.50 ₾, in 2–3 working days;
• the regions: 15 ₾, in 3–5 working days.

Once the goods reach 350 ₾, delivery is free everywhere.

2. How delivery works

Delivery times count from when the order is confirmed, or from the day of payment if you pay online. Working days are Monday to Friday, except public holidays.

The courier calls before delivering. If you cannot take the parcel that day, we will arrange another time.

Please check the parcel when it arrives. If the packaging is damaged, tell the courier and contact us.

Pre-ordered models ship as soon as they arrive. The expected date is on the product page.

3. Cancelling an order

You can cancel an order until we hand it to the courier. Call or write to us with the order number and we will refund you in full.

If the order has already shipped, accept it and return it as described below.

4. Returns and exchanges

You can return shoes, or swap them for another size, within 14 calendar days of receiving them, without giving a reason.

Trying them on at home on a clean floor is fine. We take shoes back if:

• they have not been worn: the soles are clean and show no signs of wear;
• the box, labels and everything that came with them are kept;
• they have not been washed or damaged.

5. How to return

Call us (+995 555 33 73 33) or email us (nianna2026@gmail.com) with your order number, and tell us whether you want a refund or a different size.

We will help you book a courier. The customer pays delivery for returns and exchanges, unless the shoes are faulty or you received something other than what you ordered.

An exchange is possible if the size you want is in stock. If it is not, we will refund you.

6. Refunds

We refund you within 14 days of receiving and checking the returned shoes, using the same method you paid with.

Card payments are refunded to the card. The bank usually takes a few working days to show it.

If you paid in parts or by installment, the money goes back to Bank of Georgia, which reduces or closes your balance accordingly.

If you return the whole order, we also refund the original delivery fee.

7. Faulty products

If the shoes have a manufacturing fault, or you received something other than what you ordered, contact us and send a photo. We will replace the shoes or refund you, and pay for the delivery ourselves.

Normal wear, and damage from improper care or use, do not count as faults.